IVC Facilitator
Information
Facilitators support IVC
instructors at a remote site. An IVC Facilitator is committed to providing
excellent customer service to IVC faculty and students.
Facilitators will administer exercises, activities, class assessments,
exams, and evaluations. They are the liaison between the instructor
and the remote location students. Facilitators also help to troubleshoot
equipment issues.
The IVC Services Specialist is Michelle Cruz. If you'd
like more information on: IVC Facilitators, how to schedule
a facilitator for your IVC class, or how to report support concerns, contact Michelle Cruz at: 223-8077, 573-6683
(cell) or mcruz2@austincc.edu.
IVC facilitator responsibilities:
A. Equipment
- Provides basic equipment instruction and training as needed.
- Assists faculty and students with equipment operation.
- Answers student and faculty questions about equipment or delivery
issues.
B. Troubleshooting
- Makes IP connections when necessary.
- Calls instructor via speakerphone if there is a technical issue
or the connection is lost.
- Monitors the IVC classroom from the remote site.
- Communicates any technology issues to the instructor, the Video
Help Desk and other appropriate ACC personnel.
- Completes, tracks and submits appropriate technology repair request
forms (i.e. manual and on-line).
- If any problems occur during class that may cause early dismissal,
IVC Facilitators will remain after class to assist the help desk with
trouble shooting as needed.
- Provides basic trouble shooting on IVC equipment and makes minor
repairs when instructed by Video Help Desk support staff. Ensures
initial connection between local and remote sites prior to start of
all IVC classes.
- Maintains a high quality of equipment understanding and attends
relevant training offered by ACC or the department of Multimedia Support.
- Notifies the help desk immediately when connection problems occur
in the classroom.
- Provides general troubleshooting guidance to faculty, staff and
students.
- Keeps the remote class operating during any equipment malfunctions
by using alternative technologies (i.e. speakerphone, etc.).
C. Instructional Support
- Informs supervisor immediately of any IVC students who require
special needs.
- Provides a high quality of service for instructor and students
in IVC classroom.
- Assists faculty by taking attendance, distributing instructional
materials, administering and facilitating class activities (i.e. exercises,
etc.) and proctoring tests.
- Helps maintain discipline in the remote classroom and communicate
to the instructor when students are disruptive or when disciplinary
actions need to be taken.
- Obtains course materials from instructor before the class or before
the semester (i.e. books, PowerPoint slides, lecture notes, web sites,
etc.).
- Coordinates with the instructor on the delivery of: evaluations,
exams, exercises and other class materials and returns these completed
materials to the instructor in a timely manner.
- Faxes any time sensitive, required documents to the instructor.
- Copies and distributes all necessary class materials as requested
by instructor.
- Proctors all tests at the remote site as requested by the instructor.
- Assists instructor in communicating any schedule, course content
or administrative issues to students.
D. Administrative
- Assists in distributing and collecting class materials, conducting
class surveys and evaluations.
- Assists with updating and tracking IVC equipment inventory as needed.
- Assists faculty and staff in completing and submitting IVC room
request scheduling forms.
- Represents IRT and Austin Community College and maintains
a high level of professionalism while on duty.
- Submits time sheets and all employment data on a timely basis.
- Provides class schedules to supervisor at least 2 weeks prior to
the end of the semester.
- All facilitators will provide an on-going report to the IVC Services
Specialist. This report contains troubleshooting issues and positive
aspects encountered since their last report.
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