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This section contains information about Wimba technical and administrative support.
Faculty and Student Support
Faculty and Student support provides general Wimba support information for both faculty and students.
Wimba is platform independent and does not need any special software or plug-ins to operate. It does require Sun Java to be installed on your computer. (Sun Java is standard on the majority of systems). If an audio player applet does not display on your system, it is generally because Sun Java is not set as the default within your browser.
Getting Started section provides information on how to test your system to verify that the audio player is displayed and to ensure the Wimba audio applet will work correctly on your system.
If your audio player doesn't display on your system, you need to download the latest version of Sun Java.
If you attempt to play one of the on-line Flash based tutorials and it doesn't play, download the latest version of the Flash player onto your system.
Verify the technical requirements needed to run Wimba on your system.
Reference Frequently Asked Questions.
If you need additional support, contact Wimba at (866)350-4978 or email your question to: technicalsupport@wimba.com.
You can also visit Wimba's Technical Support information at: http://www.wimba.com/technicalsupport .
Faculty Support
There are two ways to create Wimba audio resources. One way to create audio resources is within Blackboard. Another way is to log into Wimba.
Wimba's Voice Tools within Blackboard can be created and stored within a Blackboard content area. The content areas are accessible from Blackboard's control panel. Select the course Content Area you want to add the audio resource to.
In addition to the course content areas, general Voice Announcements can be created and stored within Blackboard's main announcements page by selecting the Voice Announcements option from the Course Tools section of the Control Panel.
Select the Voice Communication Tool you want to create from the Select pull down menu (upper right of the Content Area screen).
Be sure to let the students know which course content area they need in order to access the voice tool. A link which opens or launches the audio resource will be available just below the name of the audio resource listed in the course content area you specified.
For more information on how to access Wimba or for more Wimba on-line support resources, visit Wimba's web site at: http://www.wimba.com. The resources require a user to enter a user ID and password.
* To access Wimba's on-line support resources, use the following user ID and Password:
- User ID = austincc
- Password = resource
Faculty Support provides faculty members with the support they need to create, administer and implement Wimba audio resources.
If you need additional support, contact Wimba at 1(866)350-4978 or email your question to: technicalsupport@wimba.com.
You can also visit Wimba's online technical support information at: http://www.wimba.com/technicalsupport .
Access Wimba's Voice Communication Tools on-line support information.
Access information about Wimba training opportunities. Review the upcoming ACC Wimba workshops, or submit a training request form.
Access Wimba's on-line user group discussion area. *
Access Wimba's Voice Communication Tools on-line community resources. *
Student Support
Student Support provides ACC students with the support they need to effectively use Wimba audio resources for their classes.
To obtain a Wimba account, contact your instructor. If you and your instructor can not resolve the problem, submit a help request form.